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Bank Teller

This course prepares you for an immediate position in banks, credit companies, private and public insurance establishments, investment firms and other financial establishments throughout the private and public sectors.
Learn banking procedures and terminology, communications, fraud prevention, current banking regulations, and how to balance daily transactions and how to accurately process basic transactions, recognize customer needs as they relate to bank products and services and become familiar with government compliance regulations. Develop exemplary customer service techniques as they apply to the banking industry.

Admissions Requirement:

Ontario Secondary School Diploma (or equivalent); or
Mature Student (19 years of age or older and out of school for 1 year or more)
Basic Computer knowledge

Course Outline: Career Opportunities:

Role of the Bank Teller

Regulations and policies

Individual and Business Deposit Products

Individual and Business Loan Products

Handling cash; cash Audit/Cash Drawer Contents

Checks; Special Checks; Check Cashing

Payment Forms; Partial/Additional/Late Charge Payment

Withdrawals and Identification

Money Orders; Traveler's Check

Credit Card Cash Advance; Large Cash Transactions

Suspicious Activity; Check-Related Schemes

Comply with Demands

Deterring a robbery description report form

U.S. Savings Bonds

Monetary Purchases

Miscellaneous Fee Income

Other Payments Policies, Procedures and Regulations

Duration: 40 hours
Fee: $750

Actuarial clerk

Bank clerk

Credit clerk

Dental claims clerk

Dividend calculation clerk

Insurance clerk

Insurance rater

Ledger control clerk

Loan clerk

Mortgage clerk

Premium rater

Real estate clerk

Securities clerk

Call Centre Represantative